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Policies

Our policies focus on 5 main aspects of our business culture.

Develop Effective Growth

Our policies protect the company and help it grow to serve you better.

Lead by Traditions & Innovation

Sometimes, you don't change what's not broken. But you adapt and overcome and forge new realities.

Build Real Client Relationships

Building connections is at the core of what we do. Our goal is to be personal, not transactional.

Provide Quality Work

Quality is abstract without a guiding point to show us what we are doing.

Make a Community Impact

Every day, we make choices that impact our community, even in business.

Effective Date: July 7, 2025

At Rendr Creativ, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and retain your information when you visit our website or engage with our services via Odoo.

1. Data We Collect

  • Customer Information: Name, email address, phone number, billing/shipping address, and any additional details you provide when requesting a quote or placing an order.
  • Payment Information: We do not store credit/debit card details; Stripe, our payment processor, holds and secures all payment data.
  • Website Usage Data: IP addresses, browser type, operating system, and pages visited, collected through Odoo’s built-in analytics and SSL-encrypted logs.

2. How We Collect Data

  • Direct Input: Through online forms for quotations, orders, and account registration within our Odoo CRM.
  • Automated Collection: Via Odoo’s secure analytics and cookies necessary for website functionality and performance monitoring.

3. Use of Your Information

We use your information to:

  • Process and fulfil orders, invoices, and quotes.
  • Communicate with you regarding your account, orders, or support inquiries.
  • Conduct business operations, including shipping, billing, and customer service.
  • Improve our website, products, and services.

4. Data Sharing

We may share your information with:

  • Stripe: For payment processing.
  • Shipping Providers: To deliver your orders.
  • Accounting Professionals: To maintain business and tax records.
  • Legal Authorities: As required by law or to protect our rights.

5. Data Retention

We retain your personal information until you request its deletion. To request removal of your data, please contact us via our Contact Us page.

6. Security Measures

  • Our website is secured with SSL/TLS encryption to protect data in transit.
  • Odoo’s platform-level security safeguards your data at rest and in transit.
  • Access to personal data is limited to authorized personnel on a need-to-know basis.

7. Your Privacy Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please submit your request through our Contact Us page.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the date of any changes. We encourage you to review this page periodically.

9. Contact Information

If you have questions or concerns about this Privacy Policy, please reach out via our Contact Us page.

Thank you for trusting Rendr Creativ with your business!

Revised and Effective 7/7/2025

At Rendr Creativ, we aim to make payments straightforward, transparent, and convenient. Please review the following payment policies carefully to ensure smooth processing of your orders.

Accepted Payment Methods

We accept the following payment methods without additional fees:

  • Online ACH
  • Apple Pay
  • Cash App Pay
  • Venmo
  • PayPal

Cash Discount

We offer a 10% Cash Discount for payments made via:

  • Cash
  • Check
  • ACH transfer initiated directly through your bank (outside our online platform)

Please note:

  • The Cash Discount applies only to new quotations or invoices dated July 8, 2025, or later. Previously issued quotations and invoices are not eligible.
  • Rendr Creativ reserves the right to adjust or discontinue the discount at any time with appropriate customer notification.

Invoice and Payment Terms

  • Invoices under $50: Payment must be received in full prior to starting the project.
  • Invoices over $50: A down payment between 50% and 75% is required, depending on product and service selection, before initiating the project. The remaining balance is due upon pickup or within 15 days, whichever comes first. Products shipped directly to you require full payment confirmation prior to ordering.
  • Payments via check or ACH will automatically set your invoice terms to “Immediate Payment.” ACH routing and account information can be provided upon request.
  • We reserve the right to decline check or ACH payments based on business discretion.

Late Payment Penalties

Invoices not paid according to specified terms will incur the following penalties:

  • 31–60 days overdue: $25 or 3.45% of the invoice total, whichever is greater.
  • 61–90 days overdue: An additional $40 or 5% of the invoice total, whichever is greater, in addition to previous charges.
  • 91+ days overdue: Daily compounded interest of 5.8%, an additional $30 fee, and restriction from placing future orders.

Repeated payment complications may result in upfront payment requirements for future orders or refusal of service.

Quotations and Cancellation Policy

  • Quotations are valid for 30 days from the issue date. Expired quotes will require re-quotation, and pricing may differ.
  • Once accepted, quotations automatically convert to invoices under the terms specified.
  • Orders canceled after acceptance incur a $25 cancellation fee. Accounts are permitted two cancellations every five years. After the second cancellation, a No-Cancellation Agreement may be enforced for one year.

Price Matching

  • Rendr Creativ may match prices from local print shops upon receiving proof of quotation.
  • We do not price match major suppliers (Staples, Office Depot, VistaPrint, etc.).
  • Price matching is valid for product pricing only and excludes shipping, setup, finishing costs, special discounts, promotional codes, or store credits.

We appreciate your cooperation and continued partnership. Should you have any questions regarding these policies, please contact our office directly.

Thank you for choosing Rendr Creativ!

Revised and Effective 3/10/2025

No Returns

All sales from Rendr Creativ are considered final. Once items have been received by the customer, returns are not permitted.

Refunds

Refunds will be considered solely at the discretion of Rendr Creativ management. Refund eligibility typically involves:

  • Product faults or defects originating from Rendr Creativ.
  • Errors in order fulfillment or processing attributable to Rendr Creativ.

Refund requests must be submitted within seven (7) days of receiving the product. All requests will be evaluated individually.

Requesting a Refund

To request a refund, contact our customer support team directly and provide clear documentation and reasoning for the refund request, including photographs or evidence of faults or errors when applicable.

Refunds approved by Rendr Creativ will be processed to the original payment method within ten (10) business days of approval.

Rendr Creativ reserves the right to refuse refunds that do not meet the outlined criteria or for any other reason.

Thank you for your understanding and cooperation.

Effective Date: July 7, 2025

This Design Policy outlines the process, deliverables, and expectations for all artwork and promotional design services provided by Rendr Creativ.

1. Scope of Services

Rendr Creativ offers a variety of custom artwork services, primarily focused on:

  • Logo design and branding assets
  • Promotional materials (flyers, social media graphics, banners)
  • Other graphic design work as specified in a signed contract

2. Deliverables

Upon project completion and receipt of final payment, clients will receive all relevant files, including but not limited to:

  • Source files (e.g., .AI, .PSD, .Figma)
  • Exported assets (e.g., .PNG, .JPG, .PDF, .SVG)

3. Revisions & Approval

  • The number and scope of revisions are defined in the signed contract at the time of sale.
  • Additional revisions beyond the contracted amount may incur extra fees as specified in the agreement.
  • Formal approval (written or electronic) is required at each milestone before proceeding to the next phase.

4. Project Milestones & Scheduling

  • Initial project milestones and timelines will be established during an initial kickoff call or consultation.
  • Each milestone’s deliverables and due dates will be confirmed with the client to ensure timely completion.

5. Intellectual Property & Usage Rights

  • Full usage rights and copyright transfer for the final deliverables are granted to the client upon final payment.
  • Rendr Creativ retains the right to showcase the work in its portfolio and promotional materials.

6. Third-Party Assets & Licensing

  • If the project requires licensed third-party assets (e.g., stock images, fonts, icons), the client will be notified of any additional fees or licensing terms.
  • Rendr Creativ will obtain the appropriate licenses on behalf of the client unless otherwise agreed.

7. Confidentiality & NDAs

  • Rendr Creativ maintains confidentiality of all client information by default.
  • Non-disclosure agreements (NDAs) are available upon request or when required for specialized equipment or proprietary information.

8. Cancellation Policy

  • Clients may cancel a project at any time.
  • A cancellation fee applies as outlined in our Terms & Conditions.
  • Deliverables completed up to the point of cancellation will be invoiced accordingly, and source files may be withheld until fees are settled.

9. Post-Delivery Support

  • Rendr Creativ offers minor tweaks and adjustments after project completion on an as-needed basis, subject to availability.
  • Extensive updates or new design requests will be treated as separate projects or billed as additional work.

Thank you for choosing Rendr Creativ. We look forward to collaborating on your design needs!