Policies

Revised and Effective 7/7/2025

At Rendr Creativ, we aim to make payments straightforward, transparent, and convenient. Please review the following payment policies carefully to ensure smooth processing of your orders.

Accepted Payment Methods

We accept the following payment methods:

• Credit Card
• Debit Card
• Online ACH
• Apple Pay
• Cash App Pay
• Venmo
• PayPal

Note: Recurring subscriptions for products or services are self-managed but can be assisted by a member of Rendr Creativ. When completing your payment information, please always verify the correct information to prevent account issues for yourself or Rendr Alliance LLC.

Cash Discount

We offer a 10% Cash Discount for payments made via:

• Cash
• • Counterfeit currency is a federal crime. Providing counterfeit bills will be reported to local authorities for proper procedure and next steps.
• Check
• • If a check bounces or is returned for any reason, the cash discount will be forfeited. Repeated bad checks may result in penalties including but not limited to client suspension, order penalty fees, and/or permanent refusal of service.
• ACH transfer initiated directly through your bank (outside our online platform)
• • By using our automated online platform, hosted by Stripe, the Cash Discount is not available.
  • The discounted total will be provided to you at the time of the payment transaction and bank information exchange.

Please note:

• The Cash Discount applies only to new quotations or invoices dated July 8, 2025, or later. Previously issued quotations and invoices are not eligible.
• Rendr Creativ reserves the right to adjust or discontinue the discount at any time with appropriate customer notification.

Invoice and Payment Terms

• Invoices under $50: Payment must be received in full prior to starting the project.
• Invoices over $50: A down payment between 50% and 75% is required, depending on product and service selection, before initiating the project. The remaining balance is due upon pickup or within 15 days, whichever comes first. Products shipped directly to you require full payment confirmation prior to ordering.
• Invoices for Rush Orders (any value): Payment must be received in full prior to starting the project.
  
• Payments via check or ACH will automatically set your invoice terms to “Immediate Payment.” ACH routing and account information can be provided upon request.
• We reserve the right to decline check or ACH payments based on business discretion.

Late Payment Penalties

Invoices with deposits and/or structured payments and not paid according to specified terms will incur the following penalties:

• 31–60 days overdue: $25 or 3.45% of the invoice total, whichever is greater.
• 61–90 days overdue: An additional $40 or 5% of the invoice total, whichever is greater, in addition to previous charges.
• 91+ days overdue: Daily compounded interest of 5.8%, an additional $30 fee, and restriction from placing future orders pending further review after payment resolution.

Invoices sent with "Immediate Payment" will incur the following penalties:

• 5–10 days overdue: $15 or 3.45% of the invoice total, whichever is greater.
• 11–21 days overdue: An additional $30 or 5% of the invoice total, whichever is greater, in addition to previous charges.
• 21+ days overdue: Daily compounded interest of 5.8%, an additional $30 fee, and restriction from placing future orders pending further review after payment resolution.

Repeated payment complications may result in upfront payment requirements for future orders or refusal of service.

Quotations and Cancellation Policy

• Quotations are valid for 30 days from the issue date. 
• A quotation is not guaranteed after a cancellation is requested. If a quote is canceled within the 30-day validity window, a new quote must be issued.
• Expired quotes will require a new quote to be issued. 
• Pricing, discounts, fees, and other factors may differ between quotes due to market conditions, product costs, operations costs, etc.
• Once accepted, quotations automatically convert to invoices under the terms specified.
• Orders canceled after conversion to an invoice and having been paid incur a $25 cancellation fee. Depending on the work completed a partial refund or full refund may be issued. This is at the sole discretion of Rendr Alliance LLC and Rendr Creativ.
• Accounts are permitted a maximum of two cancellations in a rolling two-year period. After the second cancellation, a No-Cancellation Notice may be required and enforced for one year after issuance.

Price Matching

• Rendr Creativ may match prices from local print shops upon receiving proof of quotation.
• We do not price match major suppliers (Staples, Office Depot, VistaPrint, etc.). 
• Price matching is valid for product pricing only and excludes shipping, setup, finishing costs, special discounts, promotional codes, or store credits.
• We reserve the right to refuse, remove, or otherwise stop a price match at will and for any reason, up to and including falsification of pricing.
• Falsification of pricing from a third party is subject to restriction including but not limited to client suspension, order penalty fees, and/or permanent refusal of service.

We appreciate your cooperation and continued partnership. Should you have any questions regarding these policies, please contact our office directly.

Thank you for choosing Rendr Creativ!

Revised and Effective 3/10/2025

No Returns

All sales from Rendr Creativ are considered final. Once items have been received by the customer, returns are not permitted.

Refunds

Refunds will be considered solely at the discretion of Rendr Creativ management. Refund eligibility typically involves:

• Product faults or defects originating from Rendr Creativ.
• Errors in order fulfillment or processing attributable to Rendr Creativ.

Refund requests must be submitted within seven (7) days of receiving the product. All requests will be evaluated individually.

Requesting a Refund

To request a refund, contact us directly at office@rendrcreativ.com and provide clear documentation and reasoning for the refund request, including but not limited to photographs or evidence of faults or errors when applicable.

Common Types of Return-Eligible Requests

• Damaged Product (must be entirely unusable; if not, partial refund)
• Damaged Box/Bag (must have affected contents)
• Bleed, Color Mismatch, and Visual or Compositional Errors (caused by Rendr Creativ work; not eligible for client-provided files)
• Failure to Deliver due to Lost Package (must be confirmed by courier)

Refunds approved by Rendr Creativ will be processed to the original payment method within ten (10) business days of approval.

Rendr Creativ reserves the right to refuse refunds that do not meet the outlined criteria or for any other reason.

Thank you for your understanding and cooperation.

Effective Date: July 7, 2025

This Design Policy outlines the process, deliverables, and expectations for all artwork and promotional design services provided by Rendr Creativ.

1. Scope of Services

Rendr Creativ offers a variety of custom artwork services, primarily focused on:

• Logo design and branding assets
• Promotional materials (flyers, social media graphics, banners)
• Other graphic design work as specified in a signed contract

2. Deliverables

Upon project completion and receipt of final payment, clients will receive all relevant files, including but not limited to:

• Source files (e.g., .AI, .PSD, .Figma)
• Exported assets (e.g., .PNG, .JPG, .PDF, .SVG)

3. Revisions & Approval

• The number and scope of revisions are defined in the signed contract at the time of sale.
• Additional revisions beyond the contracted amount may incur extra fees as specified in the agreement.
• Formal approval (written or electronic) is required at each milestone before proceeding to the next phase.

4. Project Milestones & Scheduling

• Initial project milestones and timelines will be established during an initial kickoff call or consultation.
• Each milestone’s deliverables and due dates will be confirmed with the client to ensure timely completion.

5. Intellectual Property & Usage Rights

• Full usage rights and copyright transfer for the final deliverables are granted to the client upon final payment.
• Rendr Creativ retains the right to showcase the work in its portfolio and promotional materials.

6. Third-Party Assets & Licensing

• If the project requires licensed third-party assets (e.g., stock images, fonts, icons), the client will be notified of any additional fees or licensing terms.
• Rendr Creativ will obtain the appropriate licenses on behalf of the client unless otherwise agreed.

7. Confidentiality & NDAs

• Rendr Creativ maintains confidentiality of all client information by default.
• Non-disclosure agreements (NDAs) are available upon request or when required for specialized equipment or proprietary information.

8. Cancellation Policy

• Clients may cancel a project at any time.
• A cancellation fee applies as outlined in our Payment & Invoicing Policy.
• Deliverables completed up to the point of cancellation will be invoiced accordingly, and source files may be withheld until fees are settled.

9. Post-Delivery Support

• Rendr Creativ offers minor tweaks and adjustments after project completion on an as-needed basis, subject to availability.
• Extensive updates or new design requests will be treated as separate projects or billed as additional work.

Thank you for choosing Rendr Creativ. We look forward to collaborating on your design needs!